Guide to Returns and Refunds

Guide to Returns and Refunds

If you are not satisfied with your purchase, you can initiate a return or request a refund. Follow these guidelines to ensure a smooth process:

Return Policy Overview:

• Eligibility: Items must be returned within 30 days of receipt and in original condition.
• Non-Refundable Items: Certain items, such as perishable goods, may not be eligible for return.

How to Initiate a Return:

1. Access Your Account: Log in and go to 'Order History.'
2. Select the Order: Choose the order containing the item(s) you wish to return.
3. Submit a Return Request: Click 'Return Item' and follow the prompts to complete your request.

Refund Process:

• Refund Timeline: Refunds are processed within 5-7 business days after we receive the returned item.
• Method of Refund: Refunds will be issued to the original payment method.

For further assistance, please contact our customer service team. We are here to help you with any return or refund queries you may have.